Platform unavailable

Incident Report for See Tickets US

Resolved

The issue has been resolved. The platform was affected by an outage with our security partner, Crowdstrike. All systems have returned to their operational state.

Posted Jul 19, 2024 - 08:04 PDT

Monitoring

All services are now fully operational. We are continuing to monitor the situation.

Posted Jul 18, 2024 - 22:57 PDT

Update

We have replaced failing servers. All of our services are now accessible again. We are continuing our work to restore normal performance.

Posted Jul 18, 2024 - 22:49 PDT

Update

Multiple servers failed causing our services to be unavailable. Customer website partially back online.

Posted Jul 18, 2024 - 22:41 PDT

Identified

We are currently investigating an outage impacting all services.

Posted Jul 18, 2024 - 22:15 PDT

This incident affected: Event Pages & Checkout, Client Management Backoffice, and Venue Management Backoffice.